Coordinate customer requests, metering activity, appointments, supplier interactions and field follow-up through a connected operational process.
Solution area
Bring customer service, metering and field operations together so requests can move from enquiry to action with clearer visibility and control.
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Work order control
Capture customer and supplier requests with the information needed for triage, appointment planning and operational action.
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Connected teams
Create and schedule field activity for meter exchanges, inspections, access visits, service requests and related follow-up work.
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Planning visibility
Connect customer, premise, meter, asset and work order information to reduce duplication and improve service context.
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Mobile execution
Support office and field teams with structured updates, appointment status, job notes, photos and completion outcomes.
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Service history
Improve handling of customer switching and supplier requests by linking operational tasks to the relevant customer and metering records.
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Operational reporting
Use reporting to monitor workload, completion, exceptions, appointment outcomes and service performance across customer-led activity.
Solutions
Customer operations connected to field delivery
Customer and metering work often crosses service, scheduling and field teams. The solution provides a single operational thread from request capture through appointment, completion and follow-up.
Clearer context for customer-facing teams
By linking requests, assets, meters, work orders and evidence, teams can respond with better information and reduce delays caused by disconnected records.
Customer and metering capability
Manage service requests, metering work and customer-linked field activity through one connected process.
Request management
Capture customer and supplier requests with the detail needed for operational triage.
Metering work
Plan and complete meter exchanges, inspections, access visits and related field tasks.
Appointment visibility
Track scheduled work, status updates, completion outcomes and exceptions.
Customer insight
Connect customer, premise, meter, asset and work information for better service visibility.
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