A configurable and extensible Microsoft platform that can reflect gas infrastructure processes without forcing teams into a rigid, one-size-fits-all field service application.
Extensibility and configuration
Extend Dynamics 365 with configured tables, forms, workflows, Power Apps, automations, portals and reporting models that support the specific operating needs of gas infrastructure owner operators.
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Estimate structure
Configure work types, service tasks, forms, statuses, approvals and business process flows around utility delivery requirements.
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Cost visibility
Create additional Dataverse tables and relationships for sector-specific records, evidence, certification or governance needs.
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Approval governance
Use Power Apps to support targeted processes that do not fit standard Dynamics 365 screens or mobile journeys.
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Margin protection
Automate notifications, escalations, approvals, evidence checks and hand-offs using Power Automate where appropriate.
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Commercial evidence
Extend contractor or customer interaction through controlled portal experiences when external access is needed.
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Reporting insight
Keep customisation governed so the platform remains supportable, upgradeable and aligned to Microsoft best practice.
Platform
Adapt the platform around the operating model
Gas infrastructure delivery has sector-specific requirements around work packs, safety checks, certification, contractor evidence, customer appointments and regulated handover. Extensibility allows the platform to reflect these processes without abandoning standard Microsoft foundations.
Customisation with governance and supportability
A flexible platform still needs discipline. The right approach separates configuration, low-code extension and deeper custom development so the solution remains maintainable, secure and suitable for long-term operation.
Extensibility capability
Configure and extend Dynamics 365, Dataverse and Power Platform around gas infrastructure workflows while maintaining governance and supportability.
Configured processes
Shape work types, statuses, approvals and service tasks around operational delivery.
Power Apps extension
Create targeted user experiences for specific office, field or contractor processes.
Automation layer
Use workflow automation for approvals, notifications, escalations and hand-offs.
Governed customisation
Keep extensions documented, controlled and aligned to platform support requirements.
Gas Industry Insights
Utilities Leaders: Navigating Compliance & Field Operations
Regulated utilities face mounting pressure to balance operational efficiency with stringent compliance requirements, demanding a strategic approach to field service management.
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Asset Records Management: Utilities’ Operational Foundation
Many regulated utilities view asset records management as primarily a compliance exercise, but accurate data is crucial for efficient field operations and proactive maintenance; this article explores how connected records improve visibility and control.
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Gas Industry Insights
Contractor Management: Utilities’ Compliance Cornerstone
Increasing regulatory scrutiny demands utilities demonstrate robust contractor management processes, ensuring safety and compliance across field operations. This article explores how connected systems streamline documentation and oversight.
October 5, 2026
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